Last month my mom passed away after a battle with cancer.
My mom and dad had a joint account mortgage with Chase. Last week my dad went to the Chase branch to check in and see info on his accounts there (a credit card and the mortgage).
However this week when he went to login to the Chase account and pay...there is no evidence of a mortgage.
We have an account number and interest statement. My dad took it to Chase and they acted like no mortgage loan existed (but the credit card still existed).
I tried searching through the online account but nothing.
I have no idea what is going on. I'm worried he will have missed mortgage payments but...he has no where to pay the account.
Any advice ?
original posted by k032 to r/personalfinance on Thu, 29 Feb 2024 00:58:03 GMT.